General terms and conditions

These General Terms and Conditions apply to all transactions between you ("the Customer") and Epoque regarding the purchase of products through our website. By using our website and placing an order, you agree to these General Terms and Conditions. Please read these terms carefully before placing an order.

  1. General Terms and Conditions
      • Applicability
        • These General Terms and Conditions apply to all agreements between the Customer and Epoque regarding the purchase of products through our website.
        • By using our website and placing an order, the Customer expressly agrees to these General Terms and Conditions.
      • The Offer
        • By placing an order, the Customer makes an offer to purchase the product as described in the product description on our website.
        • All orders are subject to acceptance and availability. Epoque reserves the right to refuse or cancel an order for reasons including but not limited to limited stock, technical errors, or incorrect pricing.
      • The Agreement
        • An agreement between the Customer and Epoque is concluded once Epoque has accepted the Customer's order and received payment.
      • Right of Withdrawal
        • The Customer has the right to withdraw from the agreement within fourteen days of receiving the products without giving any reason. See our return policy for more information on exercising the right of withdrawal.
      • Costs in Case of Withdrawal
        • If the Customer exercises the right of withdrawal, only the costs of returning the goods shall be borne by the Customer.
      • Exclusion of Withdrawal
        • Personalized products are excluded from the right of withdrawal, unless they are damaged or do not correspond to the Customer's order.
      • The Price
        • The prices of the products are as stated on our website and include VAT but exclude shipping costs.
      • Delivery and Execution
        • Epoque aims to deliver the products within the indicated delivery time. The estimated delivery times are only indicative and not binding.
      • Payment
        • Payment must be made at the time of ordering using the payment methods offered on our website.
        • All payments are subject to verification and authorization by the card issuer. If payment is not authorized, the Customer's order will not be processed or shipped.
      • Reservation of Ownership
        • Ownership of the products shall only pass to the Customer onceEpoque has received full payment.
      • Complaints Procedure
        • For questions, complaints, or remarks, the Customer can contact Epqoue via contact@vinylwraps.eu. Epoque aims to resolve complaints within a reasonable period and to the satisfaction of the Customer.
      • Disputes
        • Dutch law applies to all agreements between the Customer and Vinylwraps. Any disputes will be submitted to the competent court initially.
      • Changes
        • Epqoue reserves the right to change these General Terms and Conditions at any time. Amended terms are effective once posted on our website.
      • Agreement
        • By placing an order, the Customer declares that they have read, understood, and agreed to the General Terms and Conditions.
      • Import cost
        • In the case of import costs, the customer is fully responsible for paying the import costs.

    For further questions or remarks about our terms and conditions, please contact us via contact@vinylwraps.eu.